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Ryanair CEO, Michael O’Leary reacts to criticism of the carrier persistently hitting negative news reports

Thursday, 29 August 2013
Michael O’Leary, CEO of “budget airliner” Ryanair reacted on Thursday in a press conference in the Swedish capital Stockholm, to accusation meted on his company as being one of the worse in the industry in terms of safety and working conditions.
The traditional bullish CEO dismissed complaints from pilots about poor working conditions at the low cost airlines which came after a new report listing Ryanair as the worst in Sweden at keeping with customer compensation to discontented customers.
Last week, it was reported by various Swedish media sources that Ryanair was the worst in the travel industry to follow Public Complaints and even to make compensation when it is found guilty of some failures. Also its management came under heavy criticized for weak security focus and the treatment of its pilots including things like fuel savings.
“Total nonsense,” said CEO Michael O’Leary at the press conference and accused Swedish media of “wring rubbish.”
Ryain air headquarter in Dublin Ireland /image Wikipeadia

The Irish budget airline was found by the Swedish National Board for Consumer Disputes (ARN), a public authority
that functions roughly like a court, to have failed and was asked to compensate the customers who complained. Of the 24 cases of complaint last year the company failed to pay half of them.
According to the black listed companies which consumer magazine, Råd & Rön and travel magazine, Vagabond published, the compensation was expected to cost the company some Skr66,000. But since ARN’s decisions are mostly recommendations, though most companies found guilty usually choose to pay in order to keep their reputations intact, Ryanair seems to care less about its reputaion.
The most common cause of disputes between airlines and customers is an EU regulation on compensation to passengers affected by cancelled or delayed flights. Under the regulation, companies need not pay if they cannot prove that “extraordinary circumstances” cause a flight to be cancelled or delayed.

Most airlines interpret the wording as to mean technical fault or bad weather but ARN and the Court often makes a more rigorous assessment, according to Swedish media reports.
At a press conference in Stockholm today the Ryanair boss Michael O’Leary rejected all allegations of inadequate security, poor working conditions and anti-union attitude.
“It’s total nonsense. Absurd accusations, “said a distraught O’Leary.
Michael O’Leary claims that the charges against Ryanair comes from the pilot compartment representatives who also works in competing companies.
“I suspect that this is part of a union campaign to negotiate with Ryanair” says O’Leary.
It is not only in Sweden that Ryanair has problems. Two weeks ago UK TV, channel 4 broadcasted a documentary in which pilots talked of their problems working for the Ryanair and the company hard working condition and policies.
John Goss, who worked for the airline for 27 years and was a former flight safety officer, appeared on Channel 4’s Dispatches programme claiming that the budget airline compiled league tables of captains who used the most fuel, reports the Independent newspaper.

He also claimed to the channel that a large number of his fellow pilots did not have confidence in the Irish aviation safety authority, which regulates Ryanair.

Then also the airline rejected any accusation that it encouraged crews to minimise the amount of back-up fuel that they carry and said it would be taking legal action against Captain Goss for his “defamatory contributions” to the programme.
by Scancomark.com Team