Ryanair CEO, Michael O'Leary reacts to criticism of the carrier persistently hitting negative news reports
Thursday, 29 August 2013
Michael O'Leary, CEO of "budget airliner" Ryanair reacted
on Thursday in a press conference in the Swedish capital Stockholm, to
accusation meted on his company as being one of the worse in the
industry in terms of safety and working conditions.
The traditional bullish CEO dismissed complaints from pilots about poor
working conditions at the low cost airlines which came after a
new report listing Ryanair as the worst in Sweden at keeping with
customer compensation to discontented customers.
Last week, it was reported by various Swedish media sources that
Ryanair was the worst in the travel industry to follow Public
Complaints and even to make compensation when it is found guilty of
some failures. Also its management came under heavy criticized for weak
security focus and the treatment of its pilots including things like
"Total nonsense," said CEO Michael O'Leary at the press conference and accused Swedish media of "wring rubbish."
Ryain air headquarter in Dublin Ireland /image Wikipeadia
The Irish budget airline was found by the Swedish National Board for Consumer Disputes (ARN), a public authority
that functions roughly like a court, to have failed and was
asked to compensate the customers who complained. Of the 24 cases of
complaint last year the company failed to pay half of them.
According to the black listed companies which consumer magazine, Råd
& Rön and travel magazine, Vagabond published, the compensation was
expected to cost the company some Skr66,000. But since ARN's decisions
are mostly recommendations, though most companies found guilty usually
choose to pay in order to keep their reputations intact, Ryanair seems
to care less about its reputaion.
The most common cause of disputes between airlines and customers is an
EU regulation on compensation to passengers affected by cancelled or
delayed flights. Under the regulation, companies need not pay if they
cannot prove that "extraordinary circumstances" cause a flight to be
cancelled or delayed.
Most airlines interpret the wording as to mean technical fault or bad
weather but ARN and the Court often makes a more rigorous
assessment, according to Swedish media reports.
At a press conference in Stockholm today the Ryanair boss Michael
O'Leary rejected all allegations of inadequate security, poor working
conditions and anti-union attitude.
"It's total nonsense. Absurd accusations, "said a distraught O'Leary.
Michael O'Leary claims that the charges against Ryanair comes from the
pilot compartment representatives who also works in competing companies.
"I suspect that this is part of a union campaign to negotiate with Ryanair" says O'Leary.
It is not only in Sweden that Ryanair has problems. Two weeks ago UK
TV, channel 4 broadcasted a documentary in which pilots talked of
their problems working for the Ryanair and the company hard working
condition and policies.
John Goss, who worked for the airline for 27 years and was a former
flight safety officer, appeared on Channel 4’s Dispatches programme
claiming that the budget airline compiled league tables of captains who
used the most fuel, reports the Independent newspaper.
He also claimed to the channel that a large number of his fellow pilots
did not have confidence in the Irish aviation safety authority, which
Then also the airline rejected any accusation that it encouraged
crews to minimise the amount of back-up fuel that they carry and said
it would be taking legal action against Captain Goss for his
“defamatory contributions” to the programme.
by Scancomark.com Team